Terms and Conditions

Purchase Terms for Norvexad™

Welcome to Norvexad™.

These Terms and Conditions describe the rules and agreements that apply when you purchase products through our website. By placing an order with Norvexad™, you agree to these purchase terms.

These terms are designed to provide transparency regarding orders, payments, delivery, returns, and customer responsibilities.


1. About Norvexad™

Brand Name: Norvexad™
Legal Company Name: Suzhou Meishanhe Trading Co., Ltd.
Owner: Zhao Lei

Norvexad™ provides thoughtfully designed textile accessories, including fabric-based fashion accessories, scarves, gloves, hair accessories, brooches, and small textile storage items.


2. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, materials, and specifications displayed on our website are accurate.

Because many textile products involve:

  • Fabric texture variations
  • Handmade details
  • Different screen displays

minor differences in appearance may occur.

These natural variations do not affect product quality or intended use.


3. Orders & Purchase Acceptance

When you place an order through Norvexad™, you agree that:

  • All information provided during checkout is accurate
  • You are authorized to use the selected payment method
  • You have reviewed product details before completing your purchase

After receiving your order, we will send an order confirmation email.

Norvexad™ reserves the right to review or refuse orders in situations including:

  • Incorrect customer information
  • Payment authorization issues
  • Suspected fraudulent activity
  • Product availability limitations

4. Pricing & Payment

All prices displayed on our website are shown in:

United States Dollars (USD)

Prices may change due to:

  • Product updates
  • Promotions
  • Market conditions
  • Inventory adjustments

The price charged will be the price displayed at checkout.

Payments are processed through secure third-party payment providers.

Norvexad™ does not store complete credit or debit card information.


5. Shipping & Delivery

Shipping details are described in our Shipping Policy.

Orders are prepared after successful payment confirmation.

Customers are responsible for providing accurate:

  • Shipping address
  • Contact information
  • Delivery details

Norvexad™ is not responsible for delays caused by:

  • Incorrect customer information
  • Carrier delays
  • Customs procedures
  • Events outside reasonable control

For complete delivery information, please review our Shipping Policy.


6. Order Changes & Cancellation

Because orders may enter processing shortly after purchase, customers should contact us as soon as possible for cancellation or modification requests.

Requests must be submitted within:

12 hours after purchase

Once an order has entered processing or shipment preparation, changes may not be possible.


7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review:

  • Return eligibility
  • Return request process
  • Refund timing
  • Return responsibilities

before submitting a request.

Approved refunds are processed according to the original payment method.


8. Customer Responsibilities

Customers agree to:

  • Provide accurate order information
  • Use products according to intended purposes
  • Follow product care instructions
  • Review order details before purchase

Improper use, unauthorized modifications, or damage caused after delivery may affect return eligibility.


9. Errors & Corrections

Occasionally, website information may contain errors relating to:

  • Pricing
  • Availability
  • Product descriptions

Norvexad™ reserves the right to correct such information and update affected orders when necessary.

If an order is affected by a significant error, customers will be contacted regarding available solutions.


10. Contact Information

For questions regarding purchases, payments, orders, or transactions:

Norvexad™

Email:
service@norvexad.com

Phone / Text:
+86 13007802545

Customer Service Hours:
9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)


Thank you for choosing Norvexad™.

We are committed to providing transparent purchasing terms and a reliable shopping experience for every customer.