CONTACT US

Broniort™ is owned and operated by Shenzhen Xinqi Electronic Technology Co., Ltd.

Owner: Sun Jiale
Legal Company Name: Shenzhen Xinqi Electronic Technology Co., Ltd.
Business Address: Unit 302, Building B, Tongju Industrial Park, No. 9 Huilong Road, Shengping Community, Longcheng Subdistrict, Longgang District, Shenzhen
Email: service@broniort.com
Phone: +86 13007802545
Service Hours: 9:00 a.m.–6:00 p.m. Pacific Daylight Time (PDT)

How Can We Help?

Questions can come up before or after an order, and we want it to be easy to reach the people behind Broniort™.

Contact our customer support team if you need help with an order, product details, shipping or tracking, returns, or another question about shopping with us.

For order-related requests, please include your order number and the email address used at checkout. If your question concerns a damaged, incorrect, or defective item, including clear photos or a short video where relevant can help us review the issue more efficiently.

Emails received outside our service hours will be reviewed during the next available support period.

A Note About Returns

Please contact us before sending an item back. Our business address above is our company address and should not automatically be used as a return destination.

Once a return request is reviewed and approved, our customer support team will provide the appropriate return instructions and, where applicable, the designated return warehouse address.

We appreciate you choosing Broniort™ for the everyday moments you share with your pets.